Return Policy

Though we strive to give you a great customer experience each time you shop with us, considering the hygiene of the products we donʼt accept exchange or return of the products once sold or delivered.  

In case of any established quality issue with the products, all you need to do is give us a call within 24 hours of delivery of the products at your place on our customer care +91 9868217273 or drop an email on within a period of 24 hours from the time/date of delivery.  

Exchange of products will be accepted only if the products are returned in a saleable condition, in their original packaging, in an undamaged condition and subject to the following terms: 

  • Return / Exchange/replacement for goods/ merchandise are subject to inspection and checking by Pronto Life Team.
  • Damages due to neglect, improper usage or application will not be covered under our Exchange/Returns Policy.
  • Some special rules for promotional offers may override Pronto Lifeʼs Exchange/ Returns Policy.
  • Please note that the Cash on Delivery (COD) convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Once your exchange request has been placed with customer care team, it usually takes about 3 business days to have the product picked from your place and another 7 business days to initiate exchange / refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a product inspection which takes about 7 business days.
  • Once the exchange of product is accepted, PRONTO LIFE will issue a coupon code, which can be redeem on a future purchase on the website.
  • Scanned copy of courier slip needs to be e-mailed to us within 7 business days of opening the return request.
  • In case of exchange of the product, do give us a call and we can help you with the steps to follow in case of return. You can return the product hassle free to our address at :
    Pronto Life Pvt Ltd.
    BF-89, Janak Puri, Delhi Haat road, New Delhi -110058.
  • Place your item in its original packaging
  • Please mention your Name, Invoice no/Order no. and Mobile Number, on the top of the box, and insert the original invoice
  • Keep the product and the package ready for pick up by Pronto Life Private Limited
    Make sure you seal it properly
  • To check which items cannot be exchanged, please call our customer care number on +91 9868217273 through business days (Monday to Saturday) or mail us at
  • The final price of exchanged products should be equal to or more than the price of returned items
  • Exchanged product is dispatched as soon as the returned item(s) has passed product inspection.
  • In case you choose an item of higher value, you can pay the differential amount through Net Banking, Credit card / Debit card etc.
  • You can buy any number of items in exchange provided the final price of exchanged products is equal to or more than the price of returned items.