Due to Covid the deliveries are running bit late!! Hope you understand!! Stay Home & Stay Safe !!

SHIPPING POLICY

Ordering

Ordering at www.zobhalife.com is customer-friendly. Browse the website to make your purchase. Just select the products you want to shop for, enter the quantity you desire, and click on “Add to cart”.

Please provide your shipping address and payment information. Please refer to the payment options available to you. Once you have successfully opted for your payment mode / made your payment, your order will be processed online immediately and we will ship your order to you.

We only accept orders for delivery in INDIA, UAE, GCC, UK, USA, EUROPE, MALAYSIA

Shipping Charges & Timeline

The minimum order value is Rs 1000 (Net of discount and voucher). Free Shipping on all orders above Rs.2500. Rs.100 will be charged as Shipping charges on orders below Rs. 2000. Delivery time is a maximum of 7 business days from the order date save except for the festive rush period. In the current scenario of COVID 19, the order may take a longer time to get Delivered. Ground shipping available in India only. Cash on delivery service available only in select regions.

Shipping rules & restrictions
  • We ship to street addresses in all states of India.
  • Business Days: We will process orders to ship Monday - Saturday excluding public/ bank holidays.
  • is able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.
  • Cash on delivery service available only in select regions.
MRP Disclaimer
  • MRP of some of our products in Offline and Online channel may vary subject to date/period of manufacturing and/or import date of the products, however, it always remains intact as declared on specific product / SKU at the time of import.
Shipping policy
  • Your orders are shipped from our warehouse in Delhi through registered courier companies at your doorstep.
  • Orders are shipped within 2(two) business days of confirmation of payment for prepaid and upon confirmation of order for COD.
  • Normally, purchased items will be delivered at your door step within 7(seven) business days of the date of order made between 9am-6pm during Monday to Saturday and plus 1(one) business day for orders made between 6pm- 9am during Monday to Saturday or Sunday. Delivery of all orders will be to the mailing address as provided by you at the time of placing your order.
  • Goods receipt will need to be signed upon delivery. If you can’t be there to sign for your delivery, please suggest an alternative person; a family member, colleague, neighbor etc. However, Pronto Life Private Limited will not take responsibility for products signed by an alternative person.
  • As part of our commitment to the environment, Pronto Life will continue to focus on reducing our packaging, which minimizes the impact on our environment. As such, some of our products do not come with extra packagings such as safety seals and inner lids. Our products are also packaged to provide sufficient ‘head space’ to minimize content leakage, sometimes resulting in cream shifting within the container during delivery.
  • Pronto Life Private Limited is not responsible for damage after delivery. All claims for shortages, damages must be reported to customer care service within 24 hours of delivery.

While we endeavor not to charge extra cost from our customers towards shipping, considering the order size, quantity, The shipping and handling charges are given at the time of check out and you will know about the same before making payment. Such charges are part of the bills generated by us.

Order & shipping confirmation E-mails

When your order is received, we will send you an e-mail confirming your order. Then, when your order is shipped, we will send you a shipment confirmation. It will include the following information:

  • Items purchased
  • Payment information
  • Tracking number
  • Estimated delivery time
Tracking your shipment through Airway Bill No.

All packages are sent through registered courier companies. Your shipping confirmation e-mail will include your "Tracking Number/ AWB No." and a link to the company tracking site.

Changes to an Order

Once your order is placed, it immediately goes to our warehouse for processing. This ensures that we are able to ship your order quickly and ensure you get your products as soon as possible, but it also means we are unable to modify or cancel your order.

If an item is out of stock

We apologize for the inconvenience that may be caused due to products marked out of stock, which is not available as we will be unable to fulfill the request immediately.

In exigencies, in case your order has been accepted by us but your item is unable to be delivered, we will contact you within 2 (two) business days to discuss how you would like the order handled.

If an item is out of stock, you may either contact our customer care department, they will guide you to place the best alternate; else you may visit our stores to find the product. The link to the store locator can guide you to find your closest store.

Cancellation of an Order

In case, you wish to cancel your order, get in touch with our customer care team either through mail or telephone within 24 hours of your placement of order. Pronto Life Private Limited will not be able to cancel the order beyond 24 hours of your placement of order.

In the case of prepaid orders, refunds will be processed as per our Exchange / Return policies.

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For outbound deliveries:

1) Your shipment may be subject to a Customs Duty / Import Duty / VAT / Other relevant government tax upon arrival in the country of destination.

2) Check the provisional Customs Duty / Import Duty / VAT / Other government taxes applicable here.

3) The consignee would have to pay those costs. In no conditions is the company responsible to pay for them.

4) These charges are not included in the delivery costs set out in the overall order value.

5) If the consignee declines to pay personalized shipping charges upon arrival in the destination country , the company can subtract full shipping and return duty charges from the order value of the consignees throughout the processing of the refund.